Customer Service
Amy Falldorf
Customer Service Representative
About Amy
Amy’s role is to provide world class customer service. She continuously strives to make sure customers are highly satisfied. She builds strong relationships and lifelong friendships customers. Amy enjoys being part of the team that is intimately connected with our customers and their businesses.
Outside of work, Amy is a busy wife and mother to three teenagers. She enjoys music, the outdoors, and spending time with her family.
Member of Team Provimi since: September 3, 2013
Charlotte Parsons
Customer Care Coordinator
About Charlotte
Charlotte is the MacGyver of customers’ issues. Anything that is wrong, she fixes.
Member of Team Provimi since: October 11, 2004
Cindy Frey
Customer Care Coordinator
About Cindy
Cindy’s Main responsibilities include working as Customer Service for Sunglo® Dealers, Distributors and Customers. She also handles consigned inventory for Jupe Mills in West Texas.
Cindy and her husband, Russ, reside in Kansas. They have three married children and three grandchildren. In her spare time, Cindy enjoys camping, crafts and spending as much time as she can with her grandkids.
Member of Team Provimi since: March 3, 1997
Connie Johnson
Customer Service / Export
About Connie
Connie is part of the Customer Service team. She enters and coordinates orders for exporting as well as for Cargill CFN plants. Connie has been with Provimi for 15 years and is a very strong asset to this team.
Connie loves spending time with her family, which keeps her very busy. Connie is also a HUGE Ohio State Football fan, never misses a game!
Member of Team Provimi since: December 21, 2001
Dawn Lewis
Customer Service Manager
About Dawn
Dawn is responsible for supervising the Customer Service group. She enjoys working for each brand while also being a listening ear, mediator, referee, coach, team player and leader all wrapped up in one.
Dawn is happy to spend time with her husband and three sons – especially at her children’s various sporting events.
Member of Team Provimi since: July 30, 2014
Education
A.S. Human Resource Management, Clark State
B.S. Organizational Management, Wilberforce University
Dean Call
Customer Care Coordinator
About Dean
Dean is responsible for working through and resolving any out of the box customer concern. His impressive tenure with the company provides extensive knowledge to customers, product lines, and all internal departments, from formations to production. Nothing gives Dean more satisfaction than meeting or exceeding a customer’s expectations and helping them succeed.
Dean enjoys spending time with his wife, who is also his very best friend. Any time spent with his kids and grandkids is very special too. He is an avid sports fan, but any level of basketball trumps everything else. Dean’s knees and back will not allow him to do anything more than walk anymore, but this does not stop him from cheering on the University of Dayton’s basketball team – Go Flyers!
Member of Team Provimi since: September 5, 1978
Georgia Bradley
Customer Service
About Georgia
Georgia is responsible for maintaining one of the most important assets of Cargill, its customers. On a daily basis, Georgia assists customers with product recommendations and order placement, as well as ensuring that our products are where customers need them to be, when they need them to be there. In addition, Georgia helps manage relationships with key suppliers of our Vigortone® product lines.
Georgia takes pleasure in spending time with her family and friends. Retail therapy is one of her favorite pastimes. In her spare time, she also loves reading and spending girl time with her daughter. She also always manages to find time to root for The Ohio State Buckeyes.
Member of Team Provimi since: June 1, 1994
Jackie Sams
Customer Service Representative
About Jackie
Jackie is part of a customer service team dedicated to supporting customers, both internal and external. She greatly appreciates the opportunity to work for Provimi and assist the sales team. She especially enjoys the relationships she has built with our customers. She finds her position both educational and rewarding. This interaction truly makes her feel proud to be a representative for Provimi and its products.
Jackie and her husband, Bruce have two sons and three beautiful grandchildren. They lead very active lives and enjoy going to their grandchildren’s sporting events and dance recitals, and having the children over for sleepovers and special time with mamaw and papaw. They also try to squeeze in time to ride their motorcycles and run the occasional 5 or 10K.
Member of Team Provimi since: July 21, 2008
Education
Sinclair Community College
Karla Walton
Customer Service / Exports
About Karla
Karla enters and monitors orders. She also supports supply planners’ needs for information regarding products, inventories and availability. Karla takes care of orders and the export paperwork required for our customer in Taiwan. Additionally, she supports exports including Japan, Mexico and Canada.
Karla enjoys spending time with her husband and family.
Member of Team Provimi since: September 16, 2013
Kayla Slone
Customer Service Representative
About Kayla
Kayla acts as an advocate for customers within Provimi’s brands. She excels at working through customer challenges and finding solutions. Along with providing customer service when customers call in, Kayla is responsible for individual accounts assignments and appreciates working directly with customers, sales representatives, and co-workers.
Kayla and her husband Justin live on a small farm where they breed and raise Simmental and Hereford cattle. Due to her husband being an Agriculture Educator/FFA Advisor, they are both very involved in FFA/4-H and spend much of their time at livestock contests and agricultural events with students. In their spare time, they enjoy hanging out with friends and family or going to concerts and Pittsburg Pirates baseball games.
Member of Team Provimi since: October 10, 2016
Mark Offenbacker
Customer Service Associate
About Mark
Mark is one of the many friendly voices customers hear when they have orders to place or questions to ask. He started with the business in 2007 in Lewisburg, Ohio for Carl Akey. In his time working at the mill he worked hands on with many of our products and helped customers that we still service every day. His many years of commitment to our business, his knowledge of brands and his focus on safety and quality, make him a valuable asset to the Customer Service Team. He hopes to continue to learn and grow with our business for many years to come.
Mark has two children, Tommy and Emma. He volunteers as a youth soccer coach for his son Tommy’s soccer team and it’s all about having fun. His daughter is a lover of all animals and she never lets him drive past a pet store or park. When Mark is not with his kids, he spends his time golfing or cheering on his favorite sports teams: the Reds, Browns and Cavaliers.
Member of Team Provimi since: November 23, 2011
Michelle Sweeney
Customer Service Additive Specialist
About Michelle
Michelle supports customers by working cross-functionally in setting up new customers, taking orders, answering questions, working with the Production Team, and coordinating logistical needs with our internal Transportation Department. She proactively contacts customer prospects to further their product education. Michelle is passionate about ensuring all aspects of supply chain are supported to ensure customers receive the correct product, at the right time.
Outside of work, Michelle enjoys spending time with her husband, four children, and granddaughter. Together they enjoy camping, playing with their dog, and attending her youngest daughter’s soccer and basketball games. Michelle’s favorite athletic activity is cycling.
Member of Team Provimi since: October 12, 2012
Shirley Fortner
Customer Service
About Shirley
Shirley provides support to our customers, by actively working to place orders and troubleshoot a solution when any issue may arise. She works closely with internal departments such as formulations, pricing, production, and shipping to make sure the correct product is delivered to our customers, when requested.
Outside of office hours Shirley’s time is filled with spending time with her husband, children, and four wonderful grandchildren. As a proud grandmother she enjoys taking in her grandsons' football and baseball games as well as watching her granddaughter cheer. Shirley and her husband together find enjoyment in fishing, hunting, gardening, and reading.
Member of Team Provimi since: February 22, 2016
Education
Sinclair Community College
Terri Gray
Customer Service Associate
About Terri
Terri is responsible for meeting the needs of our customers, from placing their orders, scheduling shipping, finding pricing, answering calls and customer questions. Terri is very friendly, welcoming and very patient which helps when dealing with customers on a daily basis. She has managed to accomplish a lot during the short time she has been here and she is continuing to develop her skills to better serve our valuable customers and grow within our business.
Terri enjoys spending time with her new husband Justin outside of work. They both love movies, shopping, traveling, and they are big fans of the Buckeye football team. We love history and all kinds of documentaries that do with history. They have a beautiful cat named Milo, which Terri loves to spoil.
Member of Team Provimi since: November 16, 2015
Terry Brown
Customer Service
About Terry
Terry enjoys connecting with our customers and proficiently serving their needs. She answers the phone promptly and with a smile in her tone. In the order process Terry ensures orders are entered, delivered, and invoiced in a timely manner. We can always count on Terry to bring a great positive attitude and welcoming outlook to our team.
Terry likes spending time with her friends, family, and her dog outside of working hours.
Member of Team Provimi since: November 30, 2015